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Bug Bounty

Last updated: June 30, 2026

Found something in our portal or website that is broken or behaving wrong? Tell us. We reward genuine, reproducible functional bugs with account credit.

This is our bug bounty for functional and usability problems: things that do not work the way they should. It is not for security issues. For vulnerabilities, data exposure, or authentication flaws, use our Security Bounty instead - those are rewarded far higher.

What counts

Clear, reproducible functional bugs on our own surfaces, for example:

  • The customer portal (my.euronodes.com) misbehaving: buttons that do nothing, actions that fail or do the wrong thing, wrong totals or balances
  • The website (euronodes.com) or this knowledge base (kb.euronodes.com): broken pages, broken links, or plainly incorrect information
  • Ordering or billing flows that calculate, display, or apply something incorrectly
  • Any clear case where the product does not do what it says it does

What does not count

  • Security vulnerabilities - these belong in the Security Bounty, not here
  • Purely cosmetic nitpicks with no real impact (minor wording or spacing). We still like to hear them, they are just not rewarded
  • Anything you cannot reproduce, or that only happens on your own device or network
  • Bugs already fixed, or already reported by someone else

Reward

Validated, reproducible bugs are rewarded with up to EUR 30 in account (usage) credit, based on how much the issue affects real use. We decide the amount. The first person to report a given bug is the one eligible, and the bug must be live and reproducible on the day you report it.

How to report

Send it to [email protected] with Bug in the subject line. Please include:

  • Where you saw it (the page, URL, or portal screen)
  • What you did, what you expected, and what actually happened
  • Steps to reproduce, and a screenshot if you have one

The easier it is for us to reproduce, the faster we can confirm it and credit your account.