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💰 Understanding Balance, Deductions & Usage Charges

✅ TL;DR

Item Charges Apply When...
Cloud Server The VM exists. Powering it off changes nothing
IPv4 / Snapshots / Backups Enabled regardless of VM power state
Top-Up Not Reflected Wait a moment, or contact support

Your account balance funds all your active services.
Depending on the product, charges are applied hourly or daily.

⏱️ What "Hourly" Actually Means

You pay for the VM existing, not for it running

A cloud server is billed for every hour it exists, from creation until deletion. Powering it off does not stop or reduce the charge: the CPU, RAM, and disk stay reserved for you on the node whether you use them or not.

The hourly rate is simply the monthly price spread across the month. The minimum billable unit is 1 hour.

🛑 What Stops the Charges

Deletion, and only deletion

Deleting the VM is the only thing that ends billing. Shutting down, stopping the VM, or leaving it idle does not.

The same applies to add-ons: IPv4 addresses, snapshots, and backups keep billing until you remove them, independently of the VM's power state.

📉 What Reduces Balance

Charged by usage

  • Active cloud servers
  • IPv4 addresses, snapshots, backups, extra disks
  • Any add‑ons you’ve enabled

🧮 Examples

Daily cost breakdown

  • VPS (€15/mo) → ~€0.50/day
  • Backup (€5/mo) → ~€0.17/day
    (Charged separately on top of the VPS)

🤔 Why Balance Drops “By Itself”

Common causes

  • You have active services (even if powered off)
  • Backups/snapshots are still enabled
  • Large uploads/downloads can trigger higher network billing

📊 Where to Check Deductions

Navigate to:

Where to Check

  • Panel → Billing → Usage History

for itemized deductions. You’ll find an itemized list of all charges deducted from your balance.

🛑 Top-Up Not Showing?

Before opening a ticket

  • Wait 2–3 minutes, then refresh
  • Still missing?
    → Open a ticket and include:
    • Payment method
    • Time
    • Transaction ID or reference