Colocation Data Safety & Privacy
Overview
Your Equipment, Your Data, Your Control
With colocation services, you maintain complete ownership and control of your equipment and data. We provide secure facility space and infrastructure while respecting your privacy and data sovereignty.
Data Privacy Guarantees
No Traffic Inspection
Zero Traffic Monitoring
- We do NOT sniff your network traffic - Your data flows are completely private
- No packet inspection - We don't analyze, log, or monitor your data content
- No deep packet inspection (DPI) - Your application data remains confidential
- Encrypted traffic stays encrypted - We never attempt to decrypt your communications
- Your network, your rules - You control all routing and traffic policies
Network Privacy
Complete Network Isolation
- Dedicated network ports - Your equipment connects to isolated network infrastructure
- No shared switching - Full rack customers get dedicated network equipment
- VLAN isolation - Per-unit customers get isolated VLANs
- No network bridging - Your traffic doesn't mix with other customers
- Private cross-connects - Direct connections between your equipment only
Access Control
Physical Access
Strict Access Controls
- Only authorized personnel - Access limited to your designated staff members
- Escort requirements - All visitors must be accompanied by authorized personnel
- Access logging - All facility access is logged with timestamps and identity verification
- Biometric controls - Fingerprint and retinal scanning for facility entry
- 24/7 security - Armed security personnel monitor all access points
Equipment Access
Your Equipment = Your Control
- No unauthorized access - Our staff cannot access your servers without explicit permission
- Remote hands only on request - We only touch your equipment when you specifically ask
- Documented procedures - All authorized work is logged and documented
- Video surveillance - All equipment areas are under CCTV monitoring
- Tamper evidence - Any unauthorized access attempts are immediately detected
Staff Policies
Data Handling
Strict Staff Guidelines
- No data access - Staff are prohibited from accessing customer data
- Need-to-know basis - Staff only have access to information required for their duties
- Confidentiality agreements - All staff sign comprehensive NDAs
- Background checks - Rigorous security clearance for all personnel
- Regular training - Ongoing privacy and security education
Technical Support
Support Boundaries
| We Can Help With | We Cannot Access |
|---|---|
| Power connectivity | Your server operating systems |
| Network connectivity | Your applications or data |
| Environmental issues | Your server configurations |
| Physical hardware issues | Your network settings |
| Facility access | Your user accounts |
| Cable management | Your security policies |
Network Infrastructure
Traffic Handling
Transparent Network Operations
- Layer 1/2 only - We operate at physical and data link layers only
- No application awareness - We don't inspect or understand your applications
- Routing transparency - Your traffic routes according to your configurations
- No content filtering - We don't filter or modify your data streams
- No bandwidth shaping - Traffic flows at line speed without interference
Monitoring Scope
What We Monitor vs. What We Don't
We Monitor: - Power consumption and availability - Environmental conditions (temperature, humidity) - Physical security events - Network port status (up/down) - Bandwidth utilization (volume only, not content)
We DON'T Monitor: - Packet contents or payloads - Application protocols or data - User activities or sessions - File transfers or communications - Database queries or transactions
Compliance & Legal
Data Protection
Regulatory Compliance
- GDPR compliant - Full compliance with EU data protection regulations
- Data sovereignty - Your data remains under your jurisdiction
- No data retention - We don't store copies of your data
- Right to deletion - Complete data removal upon service termination
- Audit trails - Comprehensive logging for compliance requirements
Legal Protections
Your Legal Rights
- No warrantless access - We require legal orders for any data access
- Customer notification - We inform you of any legal requests when legally permitted
- Data location transparency - You know exactly where your equipment is located
- Jurisdiction clarity - Clear legal framework based on equipment location
- Contract protection - Comprehensive privacy protections in service agreements
Security Measures
Physical Security
Multi-Layer Protection
- Perimeter security - Secured compound with multiple checkpoints
- Biometric access - Multiple biometric verification points
- Mantrap systems - Dual-door security chambers
- CCTV monitoring - 24/7 video surveillance with recording
- Motion detection - Advanced intrusion detection systems
Logical Security
Network Security
- Firewall protection - Network-level security filtering
- DDoS mitigation - Advanced attack detection and filtering
- Intrusion detection - 24/7 network security monitoring
- Anomaly detection - Unusual traffic pattern alerts
- Incident response - Rapid response to security events
Customer Responsibilities
Your Data Security
Shared Responsibility Model
| Your Responsibilities | Our Responsibilities |
|---|---|
| Server security and hardening | Physical facility security |
| Operating system updates | Power and cooling infrastructure |
| Application security | Network infrastructure |
| Data encryption | Environmental controls |
| Access management | Physical access controls |
| Backup strategies | Facility monitoring |
Best Practices
Recommended Security Measures
- Encrypt sensitive data - Use encryption for data at rest and in transit
- Secure remote access - Use VPNs and strong authentication
- Regular updates - Keep operating systems and applications current
- Access controls - Implement role-based access management
- Monitoring - Deploy your own security monitoring tools
- Backups - Maintain regular, tested backup procedures
Incident Response
Security Events
Incident Procedures
- Immediate notification - We alert you to any physical security incidents
- Detailed reporting - Comprehensive incident documentation
- Forensic support - We preserve evidence and provide access logs
- Coordinated response - We work with your security team
- Minimal disruption - Incidents handled with minimal service impact
Emergency Procedures
Emergency Response
- 24/7 contact - Emergency contact procedures for critical issues
- Rapid response - Immediate response to facility emergencies
- Business continuity - Procedures to maintain service availability
- Communication - Regular updates during incident resolution
- Post-incident review - Detailed analysis and improvement recommendations
Service Guarantees
Privacy Commitments
Our Promises to You
- ✅ Zero traffic inspection - We never examine your data content
- ✅ No unauthorized access - Your equipment remains under your exclusive control
- ✅ Complete transparency - Full disclosure of any access or monitoring
- ✅ Legal protection - Strong contractual privacy protections
- ✅ Audit compliance - Regular third-party security audits
SLA Coverage
Service Level Guarantees
- 99.9% uptime - Power and network availability guarantees
- 24/7 monitoring - Continuous facility and infrastructure monitoring
- Rapid response - Emergency response within defined timeframes
- Service credits - Financial remedies for SLA breaches
- Transparent reporting - Regular uptime and incident reports
FAQ
Do you monitor or inspect our network traffic?
No. We do not monitor, inspect, analyze, or log the content of your network traffic. We only monitor basic connectivity and bandwidth utilization for infrastructure management.
Can your staff access our servers?
Our staff cannot access your servers without your explicit permission. Any authorized access is logged and documented. We operate on a "remote hands" model where we only perform tasks you specifically request.
How do you ensure our data privacy?
We implement strict access controls, comprehensive staff training, legal protections, and technical measures to ensure your data remains private and secure.
What happens if law enforcement requests access to our data?
We require proper legal orders and will notify you of any requests when legally permitted. Your data remains under your control and jurisdiction.
Can other customers access our equipment or data?
No. Complete physical and logical isolation ensures other customers cannot access your equipment or data. Each customer's infrastructure is completely separated.
Do you keep copies of our data?
No. We do not store, backup, or retain copies of your data. You maintain complete control over all data storage and backup procedures.
Contact Information
Privacy and Security Contacts
- Security Issues: Open priority support ticket through client portal
- Privacy Questions: Open support ticket through client portal
- 24/7 Support: Open support ticket through client portal
- Legal Requests: [email protected] (for legal/compliance matters)
Summary
Your Privacy is Our Priority
Complete data privacy and customer control.
Our colocation services are designed with privacy by design. We provide secure infrastructure while ensuring you maintain complete control over your equipment and data. We don't sniff traffic, don't access your systems without permission, and implement comprehensive security measures to protect your privacy and data sovereignty.
For detailed terms and conditions, see our Colocation Agreement