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VM Stuck in Task or Not Disappearing After Deletion

Overview

Common VM Task Issues

VMs can sometimes get stuck in tasks or remain visible after deletion. These issues are usually related to pending operations or UI cache delays.

VM Stuck in Reinstall or Task

Troubleshooting Steps

  1. Check Task Log - Review the task log for the last action and any error messages
  2. Stop Task Safely - If safe to do so, stop the current task
  3. Stop VM - Stop the VM completely before retrying the operation
  4. Clear Locks - Clear any pending ISO or drive locks (unlock VM if locked)
  5. Retry Operation - Attempt the original operation again

Step-by-Step Resolution

Detailed Process

  1. Navigate to your VM in the control panel
  2. Click on Task Log to see current operations
  3. If the task appears stuck, click Stop Task
  4. Go to VM controls and click Stop VM
  5. Wait for VM to fully stop (status shows "Stopped")
  6. Clear any ISO mounts or drive locks
  7. Retry your original operation

VM Deleted but Still Visible

Cache and Cleanup Issues

Sometimes deleted VMs remain visible due to UI cache delays or orphaned metadata.

Quick Fixes

Resolution Steps

  • Refresh Browser - UI cache may lag; refresh the page
  • Wait 10 Minutes - Allow time for cleanup processes to complete
  • Clear Browser Cache - Clear your browser cache and cookies
  • Check Different Browser - Try accessing from a different browser

If VM Still Appears

Contact Support

If the VM is still listed after 10 minutes:

  • Open a support ticket
  • Include Node ID and VM ID in your ticket
  • We'll purge the orphaned metadata manually

Prevention Best Practices

Avoid Future Issues

  • One Operation at a Time - Avoid simultaneous actions (resize + reinstall)
  • Don't Close Browser - Keep browser open during long operations (upload, snapshot)
  • Wait for Completion - Allow operations to complete before starting new ones
  • Monitor Task Logs - Check task logs if operations seem slow
  • Use Stable Connection - Ensure stable internet connection during operations

Common Scenarios

Reinstall Stuck

Reinstall Issues

  • Check if ISO is properly mounted
  • Verify VM has sufficient resources
  • Ensure no conflicting operations are running
  • Stop and restart the reinstall process

Snapshot/Backup Stuck

Backup Operations

  • Large VMs may take considerable time
  • Check available storage space
  • Monitor task progress in logs
  • Contact support if stuck for over 1 hour

Resize Operation Stuck

Resize Problems

  • Ensure VM is stopped before resizing
  • Check if sufficient resources are available
  • Verify no other operations are pending
  • Allow extra time for large disk resizes

When to Contact Support

Support Required

Contact support immediately if:

  • VM has been stuck for over 30 minutes
  • Task log shows error messages
  • VM won't respond to stop commands
  • Deleted VM still appears after 10+ minutes
  • Multiple VMs are affected

FAQ

How long should VM operations take?

Most operations complete within 5-10 minutes. Snapshots and large disk operations may take longer depending on size.

Can I force-stop a stuck VM?

Yes, but only after checking the task log. Force-stopping during critical operations may cause data loss.

Why do deleted VMs sometimes remain visible?

This is usually due to UI cache delays or cleanup processes. Most resolve automatically within 10 minutes.

Will stuck operations affect my data?

Generally no, but it's important to let operations complete properly to avoid potential issues.

Contact Support

Need Help?

  • Open Support Ticket - Use your client panel to create a support ticket
  • Include in Ticket: Node ID, VM ID, and task log details

For other VM management guides, see our VM Management section