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Refund Policy

Overview

Refund Policy for Account Credit

We offer refunds for unused account credit within 30 days of your last top-up. Your remaining paid balance can be refunded minus payment processing fees. Bonus credits and promotional amounts are non-refundable.

What We Refund

What We Refund

  • Paid credit only - The actual amount you paid
  • Unused balance - From your paid credit (minus bonuses/vouchers)
  • Within 30 days - Of your last top-up transaction

What We Don't Refund

  • Bonus credits - Any promotional amounts added (e.g., 20% bonus)
  • Payment processing fees - Charged by PayPal, Stripe, etc.
  • Used credit - Services already consumed
  • After 30 days - From your last top-up