💰 Understanding Balance, Deductions & Usage Charges
✅ TL;DR
| Item | Charges Apply When... |
|---|---|
| Cloud Server | Running or powered off with addons |
| IPv4 / Snapshots / Backups | Enabled regardless of VM power state |
| Top-Up Not Reflected | Wait a moment, or contact support |
Your account balance funds all your active services.
Depending on the product, charges are applied hourly or daily.
📉 What Reduces Balance
Charged by usage
- Active cloud servers
- IPv4 addresses, snapshots, backups, extra disks
- Any add‑ons you’ve enabled
🧮 Examples
Daily cost breakdown
- VPS (€15/mo) → ~€0.50/day
- Backup (€5/mo) → ~€0.17/day
(Charged separately on top of the VPS)
🤔 Why Balance Drops “By Itself”
Common causes
- You have active services (even if powered off)
- Backups/snapshots are still enabled
- Large uploads/downloads can trigger higher network billing
📊 Where to Check Deductions
Navigate to:
Where to Check
- Panel → Billing → Usage History
for itemized deductions. You’ll find an itemized list of all charges deducted from your balance.
🛑 Top-Up Not Showing?
Before opening a ticket
- Wait 2–3 minutes, then refresh
- Still missing?
→ Open a ticket and include:- Payment method
- Time
- Transaction ID or reference